Yes, according to the general protocol of tourist activities.
The hotel will provide a welcome kit with a mask per guest. During your stay you can purchase them at our stores at an additional cost.
No, only in closed spaces and restaurants.
Yes, they must be surgical masks or non-cotton fiber fabrics (non-woven fabrics)
Our protocols are based on the procedures recommended by the World Health Organization (WHO) and the Ministry of Public Health of the Dominican Republic.
Masks will be delivered to guests inside their respective packages; once they are delivered to the guest it will be their responsibility according to their use
According to the recommendations of the World Health Organization (WHO), masks cannot be shared.
Yes, we have trash cans in every area identified for removal of masks.
We will use ozone and electrostatic spray.
The hotel will provide a welcome kit with sanitizing. During your stay you can purchase them at our stores at an additional cost.
We provide automatic sanitizing gel dispensers in all public areas.
Yes, available 24 hours a day, 7 days a week.
Kid's Club: only 10 children will be allowed in order to avoid the possible spread of COVID 19, until the World Health Organization (WHO) or another authorized institution specifies another allowed amount.
1.5 to 2 Mts (5.5 - 6 Feet)
The activities at the Disco will be temporarily suspended.
The activities at the Casino will be temporarily suspended.
the pools will be operating at 50% of its capacity
Yes, although the theater will be operating at 50% of its capacity, respecting the physical distance of 1.5 to 2 meters. (5.5 - 6 Feet)
These entertainment activities will be limited to those that can be completed from a distance of 2 meters.
The hotel's clients and collaborators have the individual responsibility to prevent the spread of the disease by putting the appropriate means to avoid spreading and being infected. All users and / or workers of these facilities must therefore observe the physical distance measures of 1.5 to 2 meters (5.5 - 6 feet) and the rest of the recommended measures.
Pool entertainment activities that pose a risk of contagion will be temporarily suspended.
The maximum group size should not be more than 10 people.
Through the Concierge department, 24 hours in advance.
Restaurant hours will be extended.
The duration of the service per guest is 45 minutes in the "a la carte" restaurants.
Yes, the restaurants will be alternated according to the occupation.
Our properties have the POSICHECK certification (Prevention and Propagation of Infections by the company Cristal International Standards).
All our collaborators will receive training in the covid-19 protocols and we receive monthly updates from Cristal International Standards.
Kid's Club (Kids Club) and Play Room (Teen Club), according to occupancy.
Yes, taking into social distancing measures and use of masks.
Yes, private registration will continue to be offered for groups, with the corresponding social distancing. The number of guests per group is sitll under consideration.
We have not established a limit as such; limitswill be evaluated independently for each event.
It will depend a lot on the timing of the wedding, in some cases the mandatory use of the mask will be required.
Yes, with a Free-Covid certification.
Yes, depending on the number of guests
There are no established limits. Events will be evaluated individually.
It will depend on the timing of the event; in some cases the use of the mask will be required.
Guests that present any Covid 19 symptom should immediately report to the concierge (fever or chills, cough, shortness of breath (feeling short of breath), fatigue, muscle and body aches, headache, recent loss of smell or taste, pain in throat, congestion or any other related symptoms).
Spa services and treatment areas can be reserved by prior appointment that can be arranged by different means such as telephone, Concierge and in person at the SPA. Established capacity limitations will be respected at all times.
When the guest arrives for their appointment, they are invited to use antibacterial gel, complete the health questionnaire and accept liability exemptions.
Yes. There is a designated team specially trained for the attention of any guest that has tested positive and has benn moved to the isolation rooms.
Yes, subject to availability.
The cleaning service will be carried out from 9:00 am to 5:00 pm, following all the protocols recommended for Covid19.
We do provide Room Service, which is available only for premium guests.